Privacy Policy
Advanced Cold-formed sections customer Privacy Notice
Registered name: Advanced Cold-formed sections Limited
This privacy notice tells you what to expect us to do with your personal information
Contact Details
Post
Advanced Cold-formed sections Limited, Unit E Manders Industrial Estate, Old Heath Road, Wolverhampton, England, WV1 2RP
Telephone
james.walker@advancedcfs.co.uk
What information we collect, use and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Website user information (including user journeys and cookie tracking)
Records of meetings and decisions
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Information used for security purposes
Marketing preferences
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Location data
IP addresses
Website and app user journey information
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
Name
Contact information
Identification documents
Health and safety information
We collect or use the following information for recruitment purposes:
Contact details (e.g. name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (e.g. job application, employment references or secondary employment)
Education history (e.g. qualifications)
Right to work information
Details of any criminal convictions (e.g. Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Video recordings of private or staff only areas
Audio recordings of private or staff only areas
Witness statements and contact details
Correspondence
Lawful bases and data protection rights
Data will be retained for the period deemed necessary to fulfill the purposes for which it was collected, or until the user requests its deletion.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you
Market research organisations
How long we keep information
Who we share information with
Data processors
BrightHR
This data processor does the following activities for us: BrightHR stores our HR records
BrightPay
This data processor does the following activities for us: BrightPay manages our payroll service
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
09 June 2026